Frequently Asked Questions

Do you ship to my country?

We do shipping to Australia, Canada, Hong Kong, Macau, Malaysia, New Zealand, Singapore, Taiwan, United Kingdom and United States by airmail. In case your country is not in the list, please feel free to contact us for possible arrangement.

What is the exchange rate of HKD

A rough idea of exchange rate is USD1 = HKD7.8 and you may refer to this table for all other countries.

How long does it takes to receive the fashion products?

Korea is an extremely fast-paced market. Fashion brands usually run a zero inventory system (i.e. fashion items mostly made upon order). Shipping from Korea (or from our Hong Kong warehouse), custom examination, plus local delivery time usually take 2 to 3 weeks in total.

Can I have the tracking number?

Once your order is shipped, tracking number will be updated for your reference. You must be a registered member in order to login and check your order status.

Do you accept cash on delivery?

No, all orders are required to be fully paid by credit card or bank transfer before delivery take place.

How much is the shipping fee from Korea?

We offer a flat rate shipping (unlimited number of items in a single order) HK$22 for Hong Kong, HK$28 for Macau HK$40 for Taiwan, Singapore, Malaysia and HK$80 for Australia, New Zealand, Canada, United Kingdom, United States. Free shipping for purchase over HK$400 for Hong Kong / Macau. Exceptions are heavy items (e.g. Shampoo, Hair Styler…etc), in which extra fee will be calculated and shown on the Checkout page for your final review.

How to join as member?

At the first time shopping with us, just select “Join as member” on the Checkout page. Your information will be automatically registered as a member. Your login name is the first part of email address ( i.e. kbabe@gmail.com will simply be kbabe ). After login, you will be entitled to points redemption and other special offers. See the screens…

What are the benefits being a member?

Members are entitled to points redemption (1pts = $1), discount coupons and other special offers.

How to earn and use points?

On top of the Checkout page, there are boxes showing how many points you will earn and use for that order. See the screens…

Are your products genuine and all made in Korea?

We guarantee 100% authentic product directly sourced from our Korean supplier. Depends on the brands, certain items may not be tagged with “MADE IN KOREA”. This is just the same case as you buy in their shops in Korea. The patent of designing & selling, however, are owned by Korean manufacturers.

Do you have stock?

Yes for some regular hot items. Korea is an extremely fast-fashion & fast-cosmetics market where brands also adopt a zero-inventory strategy. Fashion items are generally made upon order.

Can I exchange for size or color?

No. Customers are highly recommended to carefully read “Size Guide” prior to purchasing. Due to the various materials and the methods of measurement, there may be a slight discrepancy on the size between the information shown and the actual product. A 1-4 cm of size tolerance is within normal range.